Your privacy is not just a priority — it is our responsibility. bento4d upholds the highest data protection standards to ensure your personal information is always secure, confidential, and handled responsibly.
Six core pillars that form the foundation of Bento4D's data protection policy.
All data transmitted between your device and bento4d servers is protected with 256-bit SSL encryption technology. This means your information cannot be intercepted or read by any third party during transmission.
Your identity verification (KYC) process is conducted through a secure automated system. Uploaded identification documents are stored in an isolated environment accessible only by authorised verification personnel.
Your personal information is stored on servers protected by multi-layered firewalls, strict access controls and round-the-clock real-time threat monitoring. Data backups are performed regularly to prevent information loss.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. These requests are processed by our privacy team within 7 business days.
Bento4D will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without first obtaining your explicit consent.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure this policy continues to meet the latest legal requirements.
Welcome to the bento4d Privacy Policy. This document explains in detail how we, bento4d ("Platform", "We"), collect, use, store, protect, and under certain circumstances share your personal information when you use our website, mobile app, and all services we offer.
As a trusted online betting platform in Malaysia, bento4d treats member privacy as an absolute priority. We understand that you entrust us with sensitive information, and we do not take that trust lightly. Every decision we make regarding your data always begins with one simple question: "Does this protect the interests of our members?"
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and takes into account the best international standards in personal data handling. It applies to all registered members, website visitors, and anyone who interacts with the Bento4D platform.
Bento4D collects various types of information to enable us to provide a secure, efficient, and personalised service to every member. The following are the main categories of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number, selfie photo for KYC | Provided by you during registration or KYC verification |
| Contact Information | Phone number, email address, residential address | Provided by you during registration or profile updates |
| Financial Information | Bank account number, bank name, e-wallet number (Touch 'n Go, Boost, GrabPay) | Provided during the payment account verification process |
| Transaction Data | Deposit history, withdrawals, total wagering, game history | Automatically generated through platform activity |
| Technical Data | IP address, browser type, operating system, screen resolution, device information | Collected automatically when you use the platform |
| Usage Data | Pages visited, time spent, features used, clicks and interactions | Collected via cookies and tracking technologies |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as your medical background, religious beliefs or political views.
Every piece of data we collect has a clear and legitimate purpose. bento4d uses your personal information for the following purposes:
We do not use your data for automated decision-making that significantly affects you without human review. Every major decision — such as account termination or fund freezing — involves manual review by our team.
Bento4D takes data sharing very seriously. We do not sell your personal data. However, there are limited situations where we need to share information with certain parties:
Bento4D continuously invests in the latest security infrastructure to protect your personal data. The technical and organisational security measures we employ include:
Bento4D uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. Visit your account settings to manage more detailed communication and tracking preferences.
Under Malaysia's PDPA and Bento4D's policy, you have the following important rights regarding your personal data:
Request a copy of all personal data we hold about you in a readily readable format.
Update or correct any inaccurate or incomplete personal information.
Request deletion of your personal data subject to legal data retention obligations.
Object to the processing of your data for direct marketing purposes or certain other specific purposes.
Receive your data in a structured format for transfer to another service provider.
Request a temporary restriction on the processing of your data while a dispute or review is in progress.
In conducting global operations, some of your personal data may be processed or stored outside Malaysia, particularly by the server infrastructure and cloud service providers we use.
All international data transfers we carry out are subject to strict safeguards:
Bento4D does not retain your personal data longer than necessary. Our retention periods are determined based on legitimate business needs and legal obligations:
Once the designated retention period has ended, your data will be securely deleted using permanent, non-recoverable deletion methods.
The bento4d platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Our automated KYC age verification system, which requires a valid identification document, is our primary mechanism for preventing underage registration. bento4d is fully committed to protecting children from accessing the betting platform.
Bento4D reserves the right to amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or improvements in how we protect your data.
We encourage you to review this page periodically to stay up to date on how we protect your privacy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the bento4d privacy team is here to help:
Join millions of bento4d members enjoying a safe, fair, and exciting betting experience. Your data is protected, your wins are secured.